Our Speakers On The Day
Data-Driven Decision Making: Leveraging Microsoft Teams Insights to Drive Smart Working Practices and Positively Impact Customer Experience

22nd June 09:15 – 09:40 Room D

Better Collaboration Starts Here
Analytics 365 is an essential part of your Microsoft Teams toolkit. Optimise workflows, understand your customer engagement, and promote staff wellbeing and motivation to take your customer experience to the next level.
It’s never been easier to drive your business performance with collaboration and workplace analytics; Analytics 365 is a native app for Microsoft Teams, accessible within Teams.
Get in touch for a live demo on Analytics 365.

Check Out Our Latest Blogs
Every day, your contact centre handles hundreds, if not thousands, of phone calls. Each one is a live, unscripted conversation between your business and a real customer — complete [...]
Introduction After-call work (ACW) has a direct impact on customer experience, agent productivity, and overall contact center performance. Once a customer interaction ends, agents still need to update records, [...]
For many organizations, Microsoft Teams has become the default platform for business communication. It delivers a modern phone system, enables remote and hybrid working, and allows teams to collaborate [...]
Contact center modernization is something most organizations agree is important, yet surprisingly few follow through on. The idea of the "contact center of the future" isn't some far-off concept [...]


