Tollring sees the adoption of General Data Protection Regulation (GDPR) as an evolution of data protection, rather than a revolution.  GDPR specifically affects Tollring partners and customers that require us to process data from EU jurisdictions or EU citizens’ personal data processed outside the EU.

• The Right to be Ignored
• The Right to be Forgotten
• The Right to be Informed
• The Right of Access
• The Right to Rectification
• The Right to Data Portability
• The Right to Object
• Rights on Automated-Decisions

Our Continued Focus on Data Protection

The preservation and protection of private data has been core to our products for over a decade and this has been recognised through our early adoption of the Data Protection Act (DPA) requirements and the acquisition of our ISO9001 and ISO27001 certifications focusing on Quality and Information Security.  Please refer to our data protection policy for further details.

We will continue this focus by facilitating GDPR compliance, through security by design, without diminishing the Tollring products you enjoy today.

Call Analytics, Call Recording and GDPR

Tollring provides call analytics and call recording solutions that are sold via Service Provider Partners. We record calls and capture personal data as part of our service. We need to make sure that we provide the necessary tools to our customers, to enable them to meet their compliance obligations. We also need to make sure that where we, as Tollring, store call recordings and personal data, that these meet all necessary compliance and security obligations.

Businesses wishing to record data will be required to actively justify legality, by demonstrating the purpose fulfils any of six conditions:

• People involved in the call have given consent to be recorded
• Recording is necessary for the fulfilment of a contract
• Recording is necessary for fulfilling a legal requirement
• Recording is necessary to protect the interests of one or more participants
• Recording is in the public interest, or necessary for the exercise of official authority
• Recording is in the legitimate interests of the recorder, unless those interests are overridden by the interests of the participants in the call