How Call Analytics Works
Our powerful analytics tool offers extensive filtering options and multiple views, providing a comprehensive look at how your customer-facing team is performing. Customize your dashboard to highlight the metrics that matter most to you, ensuring you have the insights needed to make informed decisions and optimize operations. Additionally, you can quickly create, share, and project wallboards to provide a clear snapshot of key performance metrics. This feature allows for real-time visibility, helping your team stay informed and responsive, enhancing overall efficiency and customer satisfaction. 
Call Analytics Features
Deliver a Better Experience For Your Customers
Missed Call Analytics
Gain Complete Visibility into Your Missed Calls
Our Missed Call Analytics provides a dynamic list of unreturned missed calls, filtered by incoming numbers, call queues, or user groups, distinct from standard missed call reports. This list updates in real-time as callers are called back or call in, ensuring complete visibility into both live and historical data. With detailed analytics, you can set targets for callback times, track team performance, and minimize lost business, ultimately enhancing customer satisfaction and optimizing your contact center’s efficiency.
Call Performance Analytics
Gain Clear Insights into the Performance of Your Customer-Facing Team
Get comprehensive call performance reporting, offering insights into both live and historical data. Understand user productivity, balance workloads, and identify top-performing practices to replicate success across your team.
Live Wallboards
Enhance Visibility and Performance with Live Wallboards
Create and view live wallboards, letting you get a live view of calls in queue and user availability to manage customer facing teams ‘in the moment. With extensive filtering options and customizable metrics, our wallboards help you keep everyone informed and manage service levels effectively.
Service Level Reporting
Unlock Clear Insights into Your Service Levels
Drill down into detailed data to identify and address any shortfalls in your service performance. Analyze key metrics like average wait times, percentage of calls answered, and grade of service to uncover areas for improvement. Our solution provides in-depth analysis and real-time updates, enabling your customer facing teams to pinpoint issues and take proactive measures to enhance customer satisfaction.
Setting Up Analytics 365 Is As Easy As 1, 2, 3
Call Analytics Plans and Pricing
Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.
Our Latest Blog Posts
Why Phone Calls Are the Ultimate CX Data Source
Every day, your contact centre handles hundreds, if not thousands, of phone calls. Each one is a live, unscripted [...]
How AI-Driven Conversation Analytics Support After-Call Work in Call Centers
Introduction After-call work (ACW) has a direct impact on customer experience, agent productivity, and overall contact center performance. Once [...]
-
Why Call Analytics Is the Missing Layer in Microsoft Teams
For many organizations, Microsoft Teams has become the default platform for business communication. It delivers a modern phone system, [...]
Get a Demo
Unlock the full potential of your communications with Call Analytics for Microsoft Teams. Get a demo today to explore how our platform deliver insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement. Discover advanced features like detailed call reporting, trend analysis, and productivity tracking—all designed to streamline your operations and drive better decision-making. Whether you’re managing a small team or a large enterprise, see firsthand how our solution can transform the way you handle communications.
