Sales Teams

Uncover What’s Driving Your Sales Team’s Success Through Data-Driven Insights.

Analytics 365 gives you insights into how your sales team works within Microsoft Teams, allowing you to identify high-impact channels, pinpoint peak activity hours, and harness the strength of data to inform strategic decisions that elevate team productivity. Harness the capabilities of cutting-edge tools to drive efficient and effective collaboration, enhance communication, and propel your sales team towards achieving unprecedented goals.

Analytics 365 Is Trusted By Businesses Worldwide

How Analytics 365 Works

Transform your Microsoft Teams experience with Analytics 365. Our tools allow you to get insights into key areas within your business.

With tools for collaboration and call analytics, you have can understand Teams usage via a wide range of metrics presented on easy-to-use dashboards.

How Analytics 365 Benefits Sales Teams

Discover the transformative power of our analytics tools tailored for sales teams. Unlock detailed insights into communication dynamics, equipping sales managers with essential information for strategic decision-making. Identify top-performing team members, decipher interaction patterns, and formulate strategies to amplify overall team efficiency. Elevate your sales strategy with data-driven decisions that make a lasting impact.

Elevate your sales strategy and strengthen customer relationships by leveraging our comprehensive analytics tools. Gain insights into your team’s communication dynamics, identifying crucial trends that impact client relationships. Ensure consistent communication effectiveness by monitoring engagement levels and meeting attendance across all communication channels.

Maximize sales opportunities by ensuring your team excels in external communication. Our tools, encompassing diverse analytics functionalities, allow you to dive deep into call handling, meeting attendance, and network quality. Identify best practices, refine communication strategies, and ensure your sales team is conducting the most effective external interactions.

Effectively manage your sales team, whether in the office or remote, with the insights provided by our analytics tools. Review changes in collaboration, assess meeting effectiveness, spot key trends, and compare individual performance. This holistic approach enables you to address areas that need attention and maintain a well-connected and high-performing remote sales team.

Enhance Team Synergy in Your Sales Force with Analytics 365

Call Volume Trends

Gain a visual understanding of call volume trends to efficiently manage sales resources. Identify peak hours and allocate resources strategically to enhance productivity and maximize sales opportunities. This comprehensive view aids in informed decision-making and optimizes sales approaches.

Calls by People

Access granular agent data to analyze each team member’s performance in sales. Utilize this data to drive performance, improve customer experience, and tailor client engagement strategies. Empower your sales team to excel in interactions and achieve impactful results.

List Unreturned Missed Calls

Utilize unreturned missed call data to capture every potential sales lead. This proactive approach significantly enhances lead capture, strengthens client relationships, and boosts overall sales effectiveness.

Ring Time Trends and Grade of Service

Analyze sales call abandonment rates, ring time trends, and grade of service to improve response times and customer satisfaction. Optimize responsiveness to enhance the customer experience and sales outcomes.

Team Overview

Quickly assess your sales team’s effectiveness and customer engagement with the Team Overview feature. Streamline sales strategies, understand team dynamics, and gain actionable insights to optimize collaboration and drive sales success.

People Summary

Obtain a comprehensive view of individual sales activities with the People Summary metric. This tool offers insights for performance improvement, enabling targeted enhancements within the sales team and understanding each member’s communication style and effectiveness.

Team Engagement

Harness insights from sales calls and messages with the Team Engagement metric. Enhance client interactions and foster effective collaboration within the sales team, maximizing engagement and contributing to overall sales success.

Message Trends

Review messaging trends to understand customer engagement and the well-being of your sales team. Message Trends provide insights to develop effective communication strategies, impacting positively on clients and the sales team.

Scheduled Meetings Overview

Evaluate sales meeting trends for a comprehensive understanding of meeting patterns. This insight aids in effective meeting scheduling and management, enhancing customer engagement and supporting the well-being of your sales team.

Scheduled Meeting Habits

Explore sales meeting practices for valuable insights into best practices and team performance enhancement. Understand meeting dynamics to ensure productive meetings that align with strategic sales goals.

Network Quality %

Maintain high-quality customer service with Network Quality % data. Address network issues in sales communications to ensure seamless customer interactions. This tool is vital for the sales team to deliver consistent, high-quality communication and foster positive customer experiences.

Get Started

It’s easy to get started! Select your plan, sync your data and start exploring.

Setting Up Analytics 365 Is As Easy As 1, 2, 3

Step 1

Choose your plan on Microsoft Appsource.

Step 2

Grant permission to synchronise your data.

Step 3

Access the application to explore your insights.

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Take A Look At Our Tool In Action

If you’re unsure of which tool you need or need to understand exactly how they work and their benefits, then you can book some time with our product team, who will be happy to demonstrate the value of Analytics 365.