How Call Recording Works
Analytics 365 leverages advanced cloud based call recording and artificial intelligence to analyze every conversation in real time. With built-in sentiment and topic analysis, you gain valuable insights to make smarter decisions. Our tool empowers your team to stay competitive by providing immediate, actionable data from each interaction, ensuring you’re always a step ahead. Whether you need to refine your strategy or improve customer engagement, Analytics 365 delivers the intelligence you need to drive success and stay ahead in a fast-paced environment.
Call Recording Features
Revolutionize Conversations with Our Cloud Call Recording and AI Tool
Call Recording and Playback
Enhance Your Customer Facing Teams Efficiency with Secure and Easy-to-Use Call Recording
Our call recording tool for Microsoft Teams is designed to help customer facing teams improve service quality, support compliance, and facilitate training. With secure recording and playback features, managing and utilizing call recordings has never been easier.
Keyword and Sentiment Analysis
Unlock Valuable Insights with Advanced Keyword and Sentiment Analysis Tools
Our keyword and sentiment analysis tool for Microsoft Teams is designed to help customer-facing teams understand customer interactions in depth. With features like keyword analysis and sentiment rating, our tool provides valuable insights to enhance service quality and customer satisfaction. Automated notifications help you manage performance in the moment, enabling timely responses and effective supervision.
Performance Evaluation
Enhance Your Customer Facing Teams Efficiency with Performance Evaluation Tools
Our performance evaluation tool for Microsoft Teams is designed to help customer facing teams monitor and improve agent performance. With features such as call outcomes and scorecards, our tool provides detailed insights to drive continuous improvement and high-quality service.
Compliance Recording
Support Compliance and Security with Advanced Call Recording Features
Analytics 365 compliance recording for Microsoft Teams is designed to help teams meet regulatory requirements and protect sensitive information. With features such as tamper proof storage, automatic card number redaction and flexible retention periods, our tool provides a secure and compliant solution for all your call recording needs.
Setting Up Analytics 365 Is As Easy As 1, 2, 3
Call Recording with Conversation Analytics Plans and Pricing
Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.
Get a Demo
Unlock the full potential of your communications with Call Analytics for Microsoft Teams. Get a demo today to explore how our platform deliver insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement. Discover advanced features like detailed call reporting, trend analysis, and productivity tracking—all designed to streamline your operations and drive better decision-making. Whether you’re managing a small team or a large enterprise, see firsthand how our solution can transform the way you handle communications.
