How Analytics 365 Call Recording Works
Record AI combines cloud call recording and artificial intelligence to analyse every conversation in the moment. Use sentiment and topic analysis to make better decisions, be more productive, reduce risk, and stay ahead of the competition.
What You Can Do With AI Call Recording
Record, listen and share
Record, then filter, playback and share recordings. Understand who said what to check on the detail of conversations, resolve disputes and support compliance.
Evaluate interaction
Rate the quality of interaction and add call outcomes. Add comments and tag users to collaborate with other users and provide feedback. Flag best practice calls, then filter and download to create training playlists.
Unlock conversational intelligence
Highlight the calls that matter using topic matches and sentiment ratings. A visual timeline of participant, topic matches and sentiment allow users to home in on the critical parts of a conversation. Every call is transcribed, eliminating the need to take notes during calls and meetings.
View performance trends
Select perspectives and time periods to view performance trends. Schedule and share performance insight to keep others informed or download selected data.
Support compliance
Every call is encrypted and can be stored for as long as needed. Mask phone numbers to protect participant privacy. Meet PCI compliance by using artificial intelligence to automatically redact sensitive payment card data.
The Benefits Of AI Call Recording For Microsoft Teams
Elevate Customer Engagement: Deliver a consistently high level of service. Monitor adherence to policy, share best practice and drive upsell programs.
Get Strategic Insight: Find out what customers are saying about your organisation and the competition. Use artificial intelligence to monitor selected topics.
Manage Risk: Address customer dissatisfaction and compliance concerns before they impact reputation. Use artificial intelligence to highlight critical conversations for further analysis.
Boost Sales: Improve engagement from first touch through to closing a deal. Review interaction, analyse tactics and share best practice to improve win rates.
