Take a Tour Of Our Call Recording Tool
Analytics 365 leverages advanced cloud based call recording and artificial intelligence to analyze every conversation in real time. With built-in sentiment and topic analysis, you gain valuable insights to make smarter decisions. Our tool empowers your team to stay competitive by providing immediate, actionable data from each interaction, ensuring you’re always a step ahead.
Call Recording Features
Revolutionize Conversations with Our Cloud Call Recording and AI Tool
Transcription
Boost Call Center Accuracy and Compliance with Intelligent Transcription
Our call recording tool captures high-quality, searchable transcripts of all voice calls. Using advanced AI, our platform converts speech into precise text, providing an accurate, multi-language record of every conversation.
Call Recording and Playback
Enhance Your Customer Facing Teams Efficiency with Secure and Easy-to-Use Call Recording
Our call recording tool for Microsoft Teams is designed to help customer facing teams improve service quality, support compliance, and facilitate training. With secure recording and playback features, managing and utilizing call recordings has never been easier.
Keyword and Sentiment Analysis
Unlock Valuable Insights with Advanced Keyword and Sentiment Analysis Tools
Our keyword and sentiment analysis tool for Microsoft Teams is designed to help customer-facing teams understand customer interactions in depth. With features like keyword analysis and sentiment rating, our tool provides valuable insights to enhance service quality and customer satisfaction. Automated notifications help you manage performance in the moment, enabling timely responses and effective supervision.
Speech Analytics
Turn Voice Data into Actionable Intelligence to Optimize Call Center Performance
Our tool empowers users to extract valuable insights from every customer call. Using AI-powered speech analytics, the platform analyzes sentiment, keywords, and conversation patterns, helping you understand customer emotions, spot issues early, and improve agent interactions.
Performance Evaluation
Enhance Your Customer Facing Teams Efficiency with Performance Evaluation Tools
Our performance evaluation tool for Microsoft Teams is designed to help customer facing teams monitor and improve agent performance. With features such as call outcomes and scorecards, our tool provides detailed insights to drive continuous improvement and high-quality service.
Quality Assurance
Automate QA to Evaluate Every Interaction and Drive Better Performance
Analytics 365 transforms quality assurance from a costly, manual process into an efficient, data-driven strategy. Our platform eliminates human bias and ensures 100% of conversations are evaluated, so you can coach agents based on a complete view of performance.
Compliance Recording
Support Compliance and Security with Advanced Call Recording Features
Analytics 365 compliance recording for Microsoft Teams is designed to help teams meet regulatory requirements and protect sensitive information. With features such as tamper proof storage, automatic card number redaction and flexible retention periods, our tool provides a secure and compliant solution for all your call recording needs.
Setting Up Analytics 365 Is As Easy As 1, 2, 3
Call Recording with Conversation Analytics Plans and Pricing
Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.
Our Latest Blog Posts
Even with the rapid changes we’re seeing in technology, phone calls are still one of the most trusted customer service channels. [...]
Phone support remains the front line of customer service for many businesses. When customers call in with urgent problems or quick [...]
For many businesses, Teams is the go-to app for internal standups, quick calls and messages to colleagues. For others, it's used [...]
