Commsverse 2024
Discover The Ultimate Analytics and Recording for Microsoft Teams
Quick to Deploy, Easy to Use
Visualise your communication:
- Call analytics, wallboards, and reporting drive productivity and customer satisfaction.
- Recording transcription, topic analysis, and sentiment analysis highlight the calls that matter and help manage compliance.
- Collaboration analytics, dashboards, and trend analysis unlock new efficiencies with friction-free collaboration.
Experience the Full Analytics 365 Suite
Analytics 365 empowers you and your teams to transform customer experience, drive productivity and improve employee wellbeing.
Call Analytics
Gain valuable insight into inbound and outbound customer communications.
Drive team performance, understand your customers and manage service levels to maximise revenue and improve customer experience.
AI-Powered Recording
AI-powered voice recording and conversation analysis for Microsoft Teams phone calls and meetings. Understand who said what to inform training, aid dispute resolution and facilitate compliance. Visualize overall performance trends using dashboard views and reports to drive customer experience.
Collaboration Analytics
Report on collaboration and calling activity in Microsoft Teams. View and share analytics in visual dashboards to support your team working productively and efficiently – wherever they are.
Why Analytics 365?
Analytics 365 brings together AI-Powered Recording, and Call and Collaboration Analytics to deliver the world’s most powerful Microsoft Teams analytics solution.
- Seamless, low-touch integration with your Microsoft estate for simple deployment and ongoing management
- Comprehensive module-based suite – choose the parts you need, or benefit from full surface area analytics
- Simple from the start, with an intuitive user experience that’s consistent across modules
Check Out Our Latest Blogs
For many organizations, Microsoft Teams has become the default platform for business communication. It delivers a modern phone system, enables remote and hybrid working, and allows teams to collaborate [...]
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Contact center modernization is something most organizations agree is important, yet surprisingly few follow through on. The idea of the "contact center of the future" isn't some far-off concept [...]
To discover the anatomy of hold music we manually called over 70 customer service lines across the UK. This covered the following industries:Retail/eCommerceUtilitiesGovernment departmentsBankingEntertainmentFood & DrinkInternet ProvidersMobile Phone NetworksFrom the [...]
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Phone support remains the front line of customer service for many businesses. When customers call in with urgent problems or quick questions, their experience shapes their impression of your [...]
