Service Level Reporting
Set Performance Targets and Analyse Data to Provide a Clear View of Service Levels.
Our platform empowers you to monitor and analyze both live and historical data, providing a clear view of your service performance. Track key metrics such as average wait times, percentage of calls answered, and grade of service to ensure you are meeting your performance standards. With real-time updates and detailed analysis, our solution helps your contact centre maintain high levels of customer satisfaction.
Analytics 365 Is Trusted By Businesses Worldwide
How Analytics 365 Works
Our powerful analytics tool offers extensive filtering options and multiple views, providing a comprehensive look at how your customer-facing team is performing. Customize your dashboard to highlight the metrics that matter most to you, ensuring you have the insights needed to make informed decisions and optimize operations. Additionally, you can quickly create, share, and project wallboards to provide a clear snapshot of key performance metrics. This feature allows for real-time visibility, helping your team stay informed and responsive, enhancing overall efficiency and customer satisfaction.
Customer Facing Teams Are Using Analytics 365 To…
Monitor User and Team Productivity
Gain a comprehensive understanding of productivity in your customer facing team. Monitor specific areas such as the number of unique calls handled, average call duration, and grade of service. Use our dashboard to analyze the performance of individual users or evaluate the effectiveness of entire teams. Balance workloads effectively to ensure optimal task distribution and maintain high productivity.
Compare User Performance
Understand the habits and traits of your best performers by comparing detailed performance metrics. Use these insights to identify the most effective practices and processes. Develop targeted training programs to replicate these best practices across your team. By implementing proven strategies, you can enhance call handling, improve customer satisfaction, and maintain high levels of service quality.
Ensure Consistency of Service Over Time
Monitor service levels to ensure consistent performance. Access both live and historical data to view trends and identify any dips in service quality. This visibility allows you to address issues promptly and maintain a consistently high level of service, ensuring customer satisfaction and loyalty.
Understand the Number of Unique Calls
Track and analyze the number of unique calls handled by your customer facing team. Use this data to gain insights into call volume patterns and agent workload. This understanding helps you optimize resource allocation, streamline call handling processes, and ensure your contact center operates efficiently.
Gain Complete Visibility into Your Missed Calls
Access a list of unreturned missed calls to minimize lost business and improve customer satisfaction. Measure team performance by setting targets for call-back times. With detailed analytics and real-time updates, our solution helps your contact center reduce missed calls and enhance customer satisfaction.
Setting Up Analytics 365 Is As Easy As 1, 2, 3
Unleash the Potential of Your Customer Facing Teams
Tailored Solutions for Customer-Focused Teams
Unlock the potential of your customer-facing operations with our specialized tool designed to enhance performance and satisfaction.
Our Range Of Workplace Analytics Tools Are Ideal For:
- Customer Support Centers
- Sales Teams
- Help Desks
- Retail Customer Service Departments
- Hospitality Services
- Healthcare Customer Support
- IT and Communications Support
- E-commerce Customer Service
- Financial Services Call Centers
- Utility Services Support
