All recordings are encrypted at source, are protected from unauthorized access and can be securely shared using a time limited link. These capabilities are essential to support compliance and enable recordings to be used as immiscible evidence in court.

Choose storage periods to meet regulatory and operations needs. Use ‘legal hold’ to retain individual recordings beyond storage policy periods. Support compliance and manage data with ease.

Meet payment card industry regulation by manually or automatically pausing recording when callers speak their card details. Use our native Teams recording control app to manually pause and resume recording or use AI to automatically redact sensitive card data.

Support compliance and manage customer privacy by excluding specified phone numbers from recording policy or partially masking caller ID’s in the user interface. Select parts of a conversation and apply ‘playback lock’ to prevent sensitive information from being shared with others. These capabilities assist organizations to meet GDPR and CCPA regulation.

Securely share selected recordings with or without meta data via a time limited link. The recording remains securely stored within Analytics 365 to safeguard information whilst facilitating collaboration with others.

Manage access to call recordings with our fine-grained permissions feature. This allows you to control who can view, download, and share recordings by setting detailed user permissions. Customize access levels based on roles and responsibilities, ensuring that only authorized users have access to sensitive data. By implementing such precise control measures, you can maintain the confidentiality and security of your call recordings, comply with regulatory requirements, and ensure that sensitive information is only accessible to those with the appropriate clearance. This helps protect your organization from data breaches and unauthorized access while enabling secure collaboration.

A searchable log of all admin activity enables administrators to monitor changes and investigate potential issues. Additionally, each recording includes playback log showing playback, share, download and evaluation activity. Together, these audit logs help organizations to manage customer privacy and data governance.