Protect sensitive customer data by encrypting recordings at source, in transit, and at rest. The platform also helps manage customer privacy and security and provides granular control over access to recording features and playback.

All communications are recorded, transcribed, and stored securely. Comprehensive data is available for easy search and retrieval. Generate compliance reports for regulators with verifiable evidence of every interaction.

Stay PCI DSS compliant when taking card payments by phone. Analytics 365 automatically detects and redacts sensitive information (full card numbers, CVV codes, etc.) from call recordings, ensuring protected data is never stored.

By automating compliance checks and providing easy-to-read dashboards, Analytics 365 minimizes administrative effort. It surfaces compliance trends for early intervention, helping you maintain a robust, efficient, and audit-ready operation.

All communications are recorded, transcribed, and stored securely with comprehensive data for easy search and retrieval. The platform provides the ability to store calls for as long as they are needed, and allows you to securely share recordings via a time-limited link for external audits.

Minimize business impact by receiving real-time alerts when a potential compliance breach is detected. Supervisors are notified when a trigger is identified, allowing swift corrective action before minor issues escalate.

Leverage conversation analytics to monitor for prohibited language, missed regulatory disclosures, or script deviations. Use keyword and phrase spotting to identify recurring risk topics across your contact center and address systemic compliance gaps.