Resolve disputes efficiently with easy access to call recordings. Our tool provides a reliable and structured way to review and verify call details, ensuring that every interaction is thoroughly documented and easily retrievable. By having immediate access to precise call recordings, you can address customer complaints and disputes promptly and accurately.

Accurate playback of recorded calls allows you to hear the exact words exchanged, reducing misunderstandings and providing clear evidence for dispute resolution. This ensures fair and transparent resolution processes, enhancing customer trust and satisfaction. Additionally, the ability to share recordings with relevant stakeholders within your organization allows for collaborative problem-solving and consistent decision-making. With our tool, resolving disputes becomes a seamless and efficient process, maintaining high standards of service quality and customer care.

Filter and search with ease with our intuitive search functionality. Easily filter through your call archives by date, time, agent, or keywords to retrieve the exact call you need in seconds. This streamlined search process saves valuable time and boosts productivity, allowing you to focus on what matters most.

Empower your team with secure, permissions-based downloads of call recordings. This feature ensures that only authorized personnel can download recordings, safeguarding the confidentiality and integrity of your data. A common use case is creating training playlists of best practice calls to accelerate new starter training. By allowing controlled access to these recordings, you can enhance training effectiveness while maintaining strict security standards.

Each portal user is assigned a playback network, defining the recordings they can access. This feature ensures that users only see the recordings relevant to their role, enhancing both security and ease of use. By separating playback access and download permissions, you can precisely control how recordings are used within your organization.

Easily create time-limited links to recordings stored in secure, tamper-proof storage. Our tool ensures that recordings remain protected while allowing controlled access. Share critical information with team members or supervisors, knowing that the content is securely stored and can only be accessed for a specified period. This approach safeguards sensitive data, ensuring confidentiality and integrity while providing the flexibility needed for effective collaboration.

Meet payment card industry regulation by manually or automatically pausing recording when callers speak their card details. Use our native Teams recording control app to manually pause and resume recording or use AI to automatically redact sensitive card data.

All recordings are encrypted at source, are protected from unauthorized access and can be securely shared using a time limited link. These capabilities are essential to support compliance and enable recordings to be used as immiscible evidence in court.