Customer Experience Tools for Automotive

Turn every enquiry into an opportunity, and every service into loyalty.

Automotive customers expect quick and professional responses when booking a service, seeking updates, or making sales inquiries. Analytics 365 provides dealership, sales, and service teams with the tools needed to effectively manage every customer interaction. With features like real-time call management, artificial intelligence (AI)-powered insights, and collaboration analytics, you can keep customers informed and engaged at every stage of their experience.

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The Customer Experience Challenges Facing Automotive Teams

Pressure to Meet Manufacturer Targets

Dealerships are often under pressure to track and report customer experience performance to manufacturers, with limited visibility.

Missed Sales or Service Opportunities

Without clear visibility of missed or unanswered calls, dealerships risk losing valuable sales or service bookings to competitors.

Inconsistent Customer Experience

Multi-site dealer groups and franchises struggle to deliver consistent customer experiences without shared insight across teams.

Unmanaged Call Volumes

High call volumes during campaigns or service deadlines can overwhelm teams, leading to long wait times or dropped enquiries.

Lack of Insight into Team Collaboration

Without visibility into internal communication, teams risk duplicated work, missed updates, or poor handovers between sales and service.

The Solution

How Analytics 365 Helps You Deliver a Better Automotive Customer Experience

A bar chart which shows call performance

Real-Time Call Performance and Wallboards

Keep an eye on live call activity throughout your dealership or service network. Monitor wait times, missed calls, and agent availability to ensure that every inquiry is addressed. Help teams stay on top of performance during sales campaigns, busy periods, or manufacturer recalls.

Stay Ahead of Demand – Never Miss a Customer Opportunity

Missed Call Lists for Rapid Follow-Ups

Automatically capture all missed calls in real-time, offering a clear list for immediate follow-up. Whether it involves a sales lead, service booking, or customer complaint, your team will have visibility into every opportunity to reconnect, turning missed calls into satisfied customers.

Turn Missed Calls Into Conversions – Stay Proactive on Follow-Ups

The recording and transcript of a meeting

Secure Call Recording and Playback

Securely record and review customer conversations for sales training, service quality checks, and dispute resolution. Protect customer data with role-based access and compliance controls to ensure your teams meet GDPR and industry standards while enhancing service delivery.

Protect Quality and Compliance – Review and Learn from Real Calls

AI-Powered Keyword and Sentiment Analysis

Understand customer needs through AI-driven call insights. Identify customer frustrations, booking problems, or sales objections by analyzing keywords and sentiment across conversations. Empower your teams to respond more effectively and enhance satisfaction at every stage of the customer journey.

Hear What Matters – Act on Customer Insights Instantly

Collaboration Analytics Across Dealership Teams

Visualize how teams work together. Identify gaps in communication, duplicated efforts, or missed transitions. Enhance collaboration across your network to provide a more consistent experience, from the initial inquiry to aftersales support.

Unite Sales and Service – Deliver Consistency Across Every Location

Workload and Staff Wellbeing Monitoring

Identify when your teams are overworked during peak times. Monitor call volumes, workloads, and after-hours activities to prevent burnout. Balance resource allocation to ensure staff well-being without sacrificing service quality or customer satisfaction.

Protect Your People – Balance Demand with Staff Wellbeing

Our Products

Explore Our Microsoft Teams Workplace Analytics Suite

Call Recording with Conversation Analytics

Revolutionize conversations with our cloud call recording and artificial intelligence (AI) tool. Elevate engagement, boost sales, gain strategic insights, manage risk, and facilitate compliance.

What You Can Do With AI-Powered Call Recording

Find, playback and share every call.
Evaluate calls to improve performance.
Prioritize the most meaningful insights.
Manage caller privacy and compliance.
Deploy, administer and use with ease.

Call Analytics

With our tool, you can understand your customers, drive team performance, and manage service levels to maximise revenue and improve customer engagement.

What You Can Do With Call Analytics

Visualize call analytics at a glance.
Improve productivity and performance.
Meet service level targets.
Facilitate compliance easily.
Deploy and configure quickly.

Collaboration Analytics

Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.

What You Can Do With Collaboration Analytics

Visualize how your team collaborates.
Understand one-to-one activity.
Promote efficient teamwork.
Prioritize employee wellbeing.
Personalize your dashboards.

Find Out How Analytics 365 Can Transform Your Business

If you are interested in one of the Analytics 365 solutions and would like to find out more, request a demo today to explore how our platform delivers insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement.

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Setting Up Analytics 365 Is As Easy As 1, 2, 3

Step 1

Choose your plan.

Step 2

Grant permission to sync your data.

Step 3

Explore your insights.

Explore Real Feedback, and Discover What Analytics 365 Can Do For You

“Analytics 365 has been invaluable. It has helped us to enhance our collaboration and communication which in turn positively impacts our performance and productivity”.

Pajaree Saengcum
Head of Digitalization

Our Latest Blog Posts

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Every day, your contact centre handles hundreds, if not thousands, of phone calls. Each one is a live, unscripted [...]
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Introduction After-call work (ACW) has a direct impact on customer experience, agent productivity, and overall contact center performance. Once [...]
Why Call Analytics Is the Missing Layer in Microsoft Teams
For many organizations, Microsoft Teams has become the default platform for business communication. It delivers a modern phone system, [...]

Supercharge Microsoft Teams In Your Business With Analytics 365

Unlock the full potential of your communications with our Microsoft Teams Toolkit. Request a demo today to explore how our platform delivers insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement.

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