Outbound Call Center Tool for Sales & Customer Outreach

Enhance productivity and achieve better results with outbound call analytics for Microsoft Teams.

Elevate your outbound campaigns with Analytics 365. Whether your team is generating leads, making sales calls, or following up with customers, our specialized outbound call center features will help you track performance, increase connection rates, and enhance agent engagement. With call analytics, AI-powered dashboards, compliance monitoring, and collaboration insights, you will have all the tools necessary to run a successful outbound operation, all within Microsoft Teams.

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The Challenges of Traditional Outbound Call Centers

Low Contact Rates & Missed Opportunities

Agents often spend excessive time dialing without reaching real people. Unanswered calls waste time, leading to agent burnout, and leaving your sales pipelines underperforming.

Low Conversion Rates & Lost Sales

Even when conversations occur, it’s challenging to convert them into sales or actionable next steps. Without data on what works, conversion rates remain persistently low.

Agent Burnout & High Turnover

The pressure to meet targets, coupled with constant rejection and long lists of unproductive calls, wears agents down, leading to disengagement and costly turnover.

Disconnected Teams & Knowledge Silos

Remote or distributed teams often risk missing out on shared learning. Best practices remain locked in silos, leaving agents isolated and making strategies inconsistent.

Compliance Risks & Quality Control

Outbound calls must comply with strict legal and quality standards. Without proper monitoring, your brand risks facing fines, receiving complaints, and providing inconsistent customer experiences.

Lack of Real-Time, Actionable Insights

Managers often lack critical insights into campaign performance, agent effectiveness, and outreach outcomes, which slows down their improvement efforts.

The Solution

How Analytics 365 Can Improve Your Outbound Call Center

A bar chart which shows call performance

Live Call Analytics and Real-Time Reporting

Track connection rates, talk times, and campaign results in real time using wallboards. Quickly identify low-performing lists or calling hours and make data-driven adjustments to maximize live contacts.

Turn Missed Calls Into Connections – Boost Reach Instantly

Call Recording, Playback, and AI Analysis

Analyze every customer interaction to identify effective strategies & ensure compliance. Enhance conversion rates through targeted coaching using actual call data, not assumptions.

Close More Deals – Unlock Insights from Every Conversation

Call Scoring and Quality Monitoring

Ensure that calls comply with your standards, scripts, and quality through systematic call scoring and easy playback for audits. Protect your brand while enhancing consistency.

Stay Compliant, Sell with Confidence – Every Call Covered

Team Collaboration Analytics

Identify isolated team members and enhance knowledge sharing. Visualize collaboration patterns and promote peer-to-peer learning to increase overall team success.

Break the Silos – Build a Stronger, Connected Team

Monitor Employee Engagement

Utilize real-time data to balance assignments, recognize achievements, and ensure a sustainable work environment.

Protect Your Team – Reduce Burnout, Boost Retention

Customisable Dashboards & Wallboards

Monitor the metrics that matter to you, outcomes, and agent performance, through dashboards tailored to your objectives. Make quick, confident decisions.

Lead with Data – Drive Results with Every Campaign

Our Products

Explore Our Microsoft Teams Workplace Analytics Suite

Collaboration Analytics

Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.

What You Can Do With Collaboration Analytics

Visualize how your team collaborates.
Understand one-to-one activity.
Promote efficient teamwork.
Prioritize employee wellbeing.
Personalize your dashboards.

Call Analytics

With our tool, you can understand your customers, drive team performance, and manage service levels to maximise revenue and improve customer engagement.

What You Can Do With Call Analytics

Visualize call analytics at a glance.
Improve productivity and performance.
Meet service level targets.
Facilitate compliance easily.
Deploy and configure quickly.

Call Recording with Conversation Analytics

Revolutionize conversations with our cloud call recording and AI tool. Elevate engagement, boost sales, gain strategic insights, manage risk, and facilitate compliance.

What You Can Do With AI-Powered Call Recording

Find, playback and share every call.
Evaluate calls to improve performance.
Prioritize the most meaningful insights.
Manage caller privacy and compliance.
Deploy, administer and use with ease.

Find Out How Analytics 365 Can Transform Your Business

If you are interested in one of the Analytics 365 solutions and would like to find out more, request a demo today to explore how our platform delivers insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement.

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Setting Up Analytics 365 Is As Easy As 1, 2, 3

Step 1

Choose your plan.

Step 2

Grant permission to synch your data.

Step 3

Explore your insights.

Explore Real Feedback, and Discover What Analytics 365 Can Do For You

“Analytics 365 has been invaluable. It has helped us to enhance our collaboration and communication which in turn positively impacts our performance and productivity”.

Pajaree Saengcum
Head of Digitalization

Our Latest Blog Posts

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Every day, your contact centre handles hundreds, if not thousands, of phone calls. Each one is a live, unscripted [...]
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Introduction After-call work (ACW) has a direct impact on customer experience, agent productivity, and overall contact center performance. Once [...]
Why Call Analytics Is the Missing Layer in Microsoft Teams
For many organizations, Microsoft Teams has become the default platform for business communication. It delivers a modern phone system, [...]

Supercharge Microsoft Teams In Your Business With Analytics 365

Unlock the full potential of your communications with our Microsoft Teams Toolkit. Request a demo today to explore how our platform delivers insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement.

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