Transcription
Boost Call Center Accuracy and Compliance with Intelligent Transcription
Our transcription solution for Microsoft Teams enables you to convert conversations into accurate, searchable, multi-language text records. With AI-powered transcription, interactive playback, and intelligent analysis features, it’s easier than ever to review conversations, identify key moments, and support compliance, quality assurance, and training.
Analytics 365 Is Trusted By Businesses Worldwide
How Analytics 365 Works
Integrated with Microsoft Teams, Analytics 365 automatically transcribes all conversations in real time. Transcripts are timestamped and speaker-separated. Users with appropriate permissions can access transcripts for review and compliance verification. The solution’s AI-driven insights highlight key topics and enable easy keyword searches, streamlining knowledge management while ensuring regulatory compliance.
Call Center Transcription Software
Enhance Your Voice Interaction Quality and Compliance with Precise Transcripts.
Accurate Automatic Transcription
Convert every voice call into a reliable, searchable, multi-language text record. Use transcripts to verify details, resolve disputes faster, and ensure compliance with regulatory requirements.
Conversation Summary
Presents a concise summary of a call or meeting, enabling users that were not present to quickly know what was discussed without listening to the full recording.
Support Compliance and Audits
Maintain detailed, accurate documentation for regulatory compliance, quality audits, and dispute resolution, with easily accessible transcripts and secure storage. Transcripts can be easily copied and pasted into other applications (subject to permissions).
Empower Coaching & Training
Review transcripts to identify agent strengths and areas for improvement. Use real examples from calls to deliver targeted, effective coaching and training. View the participant and sentiment rating for each element of the conversation.
Boost Collaboration and Knowledge Sharing
Share transcripts with team members for joint reviews, onboarding, or knowledge management, ensuring consistency and efficiency.
Setting Up Analytics 365 Is As Easy As 1, 2, 3
Call Recording with Conversation Analytics Plans and Pricing
Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.
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