Customer Experience Tools for Manufacturing Businesses

Turn your customer service into a competitive advantage.

Customer expectations are higher than ever. Buyers frequently check order statuses, distributors require technical support, and partners ask for product updates. Analytics 365 equips your teams with the necessary tools to deliver fast, consistent, and high-quality support. Built for Microsoft Teams, our platform offers live service insights, call recording, and collaboration analytics to help improve customer experiences across your supply chain and service teams.

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The Customer Experience Challenges Facing Manufacturers

Complex Customer Journeys

Manufacturers often manage customer touchpoints through various departments, leading to miscommunication and inconsistency in sales and after-sales support.

Missed Follow-Ups and Delays

Without clear visibility into customer interactions, teams may miss important follow-ups, which can delay issue resolution and negatively impact customer satisfaction.

Disconnected Remote and On-Site Teams

With service teams located at manufacturing sites, offices, or remotely, gaps in collaboration can mean slower response times and the creation of knowledge silos.

Compliance and Quality Risks

Some businesses require customer interactions to comply with strict regulatory and quality standards. Without call recording and monitoring, risks may be overlooked.

The Solution

How Analytics 365 Improves Customer Experience for Manufacturing Teams

A bar chart which shows call performance

Real-Time Call Performance and Wallboards

It is important to closely monitor your customer support performance in real time, allowing for quick adjustments as necessary. Keep an eye on live call queues to see how many customers are waiting for assistance and track their wait times to gauge how long they remain on hold. By evaluating service levels, you can ensure that your team meets response time standards.

Stay Ahead of Demand – Meet Customer Expectations in Real Time

Missed Call Lists for Fast Follow-Ups

Make sure that every customer request is actioned. Your team will benefit from a regularly updated missed call list that provides real-time information. This feature offers clear visibility into which suppliers need follow-up attention. By tracking these interactions, your team can prioritize customer needs more effectively, leading to improved communication and enhanced overall customer satisfaction.

Protect Every Customer Relationship – Never Miss a Follow-Up

Secure Call Recording and Playback

Capture and analyze customer interactions by recording calls to ensure service quality and compliance. Provide personalized coaching based on real dialogues, equipping representatives to enhance their performance through real-world experiences.

Deliver Consistency – Improve Quality with Every Interaction

AI-Powered Keyword and Sentiment Analysis

Effortlessly reveal the emotions and key themes that arise during customer calls. Empower your teams to gain profound insights into customer frustrations, enabling them to enhance service delivery and create a more satisfying experience for each client.

Understand Customer Needs – Respond with Insight

Collaboration Analytics Across Teams

Identify where communication breaks down and create a culture of knowledge sharing that brings together service teams, technical support, and sales professionals. Foster a collaborative environment that bridges gaps and enhances collective expertise.

Unite Your Teams – Strengthen Collaboration Across the Business

Employee Wellbeing and Workload Monitoring

Identify signs of workload imbalances and indicators of burnout within your customer-facing teams. Prioritize staff well-being, ensuring they feel supported and valued while maintaining exceptional service standards that delight our clients.

Support Your People – Protect Wellbeing Without Sacrificing Service

Our Products

Explore Our Microsoft Teams Workplace Analytics Suite

Collaboration Analytics

Empower teams with workplace analytics driven by Microsoft Teams. Collect and analyse user data to boost productivity and increase collaboration within your business.

What You Can Do With Collaboration Analytics

Visualize how your team collaborates.
Understand one-to-one activity.
Promote efficient teamwork.
Prioritize employee wellbeing.
Personalize your dashboards.

Call Analytics

With our tool, you can understand your customers, drive team performance, and manage service levels to maximise revenue and improve customer engagement.

What You Can Do With Call Analytics

Visualize call analytics at a glance.
Improve productivity and performance.
Meet service level targets.
Facilitate compliance easily.
Deploy and configure quickly.

Call Recording with Conversation Analytics

Revolutionize conversations with our cloud call recording and AI tool. Elevate engagement, boost sales, gain strategic insights, manage risk, and facilitate compliance.

What You Can Do With AI-Powered Call Recording

Find, playback and share every call.
Evaluate calls to improve performance.
Prioritize the most meaningful insights.
Manage caller privacy and compliance.
Deploy, administer and use with ease.

Find Out How Analytics 365 Can Transform Your Business

If you are interested in one of the Analytics 365 solutions and would like to find out more, request a demo today to explore how our platform delivers insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement.

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Setting Up Analytics 365 Is As Easy As 1, 2, 3

Step 1

Choose your plan.

Step 2

Grant permission to synch your data.

Step 3

Explore your insights.

Explore Real Feedback, and Discover What Analytics 365 Can Do For You

“Analytics 365 has been invaluable. It has helped us to enhance our collaboration and communication which in turn positively impacts our performance and productivity”.

Pajaree Saengcum
Head of Digitalization

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Supercharge Microsoft Teams In Your Business With Analytics 365

Unlock the full potential of your communications with our Microsoft Teams Toolkit. Request a demo today to explore how our platform delivers insights that empower your business to improve team performance, ensure compliance, and enhance customer engagement.

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