Stop Frustrating Customers and Turn Hold Music Into a CX Advantage
Discover the surprising statistics behind what customers really hear while on hold. It matters more than you think.
Packed with real-world data, industry comparisons, BPM analysis, genre breakdowns, instrumentation trends, and best practices, this report gives CX and operations leaders a unique perspective on an overlooked but powerful part of the customer experience.
Phone calls are still one of the most trusted customer service channels. Your hold music could be costing you.
What’s Inside the Report?
Discover how BPM alters perceived wait time, customer frustration thresholds, and how the “sound” of your queue can make or break the customer experience.
First, assess the commercial impact of your hold music. Is it contributing to:
- Frustrated customers abandoning calls.
- Dissatisfied customers leaving your business.
- Agents to burning out.
Then, use the simple formula for the “perfect” hold music plus the 5 key strategies outlined, to decide what’s best for your business.
Why download the report?
Hold music won’t fix CX, but it can certainly damage it.
This report uses exclusive data from 70+ contact centres, to help you choose the “perfect” hold music for your organisation. Learn how to make every second on hold work for you, not against you.
It will make a difference.
Download the Report to Find Out More
Download the complete report to discover the data, insights, and best practices behind the perfect hold-music experience.
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