Analytics 365 Is Trusted By Businesses Worldwide
The Power of Analytics 365’s Triple Play
Analytics 365 brings together Call Recording, and Call and Collaboration Analytics to deliver the world’s most powerful Microsoft Teams analytics solution.
- Seamless, low-touch integration with your Microsoft estate for simple deployment and ongoing management
- Comprehensive module-based suite – choose the parts you need, or benefit from full surface area analytics
- Simple from the start, with an intuitive user experience that’s consistent across modules
Why You Need Analytics 365
37%
Of organisations feel they are using analytics correctly to create value for their customers.
81%
Is the average ROI companies experience from deploying speech analytics technology.
97%
Of firms are required to record and retain customer calls for compliance purpose.
86%
Of employees in leadership positions blame lack of collaboration for workplace failures.
Everything you need to understand and improve your Teams communication
Analytics 365 empowers you and your teams to transform customer experience, drive productivity and improve employee wellbeing.
Call Analytics
Gain valuable insight into inbound and outbound customer communications. Drive team performance, understand your customers and manage service levels to maximise revenue and improve customer experience.
Call Recording with AI Analytics
Call recording and AI-powered conversation analysis for Microsoft Teams phone calls and meetings. Understand who said what to inform training, aid dispute resolution and facilitate compliance. Visualize overall performance trends using dashboard views and reports to drive customer experience.
Collaboration Analytics
Report on collaboration and calling activity in Microsoft Teams. View and share analytics in visual dashboards to support your team working productively and efficiently – wherever they are.
Take A Look At Our Tool In Action
If you’re unsure of which tool you need or need to understand exactly how they work and their benefits, then you can book some time with our product team, who will be happy to demonstrate the value of Analytics 365.
