Analytics 365 are pleased to launch their very first Call Center Engagement Report 2025.
This report assesses the level of employee engagement within the call center industry by looking at the current state of play, identifying concerns and exploring how staff engagement can be improved.
To do this, we surveyed 500 call center workers across the country, in various positions and services, to understand the state of their engagement at present.
Ian Bevington, Product Marketing Manager at parent company Tollring said:
“Call centers are often misjudged for being ‘sweat shops’ in which staff are undervalued and disengaged. We see things a little differently. A well-run call center in which staff are well trained, informed and empowered to manage the quality of interaction brings many benefits.
The result? Engaged and loyal staff that perform at their best and genuinely care about customer service. The Call Center Engagement Report 2025 aims to explore the current state of play from small customer interaction teams through to larger call center operations in order to uncover common pain points and the latest practices for engaging staff and improving performance.”
