Ian Bevington is a seasoned expert in the telecom and software industries, bringing over 35 years of experience in the telephony space. As a key member of the Tollring team, Ian specializes in the strategic development and marketing of communication analytics solutions that help businesses unlock the full potential of their data.
With a deep understanding of call analytics and collaboration tools, Ian is passionate about showing organizations how to leverage these technologies to boost performance, enhance customer experiences, and achieve measurable results. His expertise lies not just in product knowledge, but in translating complex technical capabilities into clear business value.
Throughout his career, Ian has worked closely with partners and clients to position products effectively in competitive markets, always focusing on delivering tangible benefits. His approach combines strategic vision with hands-on market insight, making him a trusted voice in the communications analytics space.
When he’s not driving innovation at Tollring, Ian enjoys sharing his knowledge through thought leadership articles, webinars, and industry events — helping businesses stay ahead in an ever-evolving digital communications landscape.
Want to switch to a 4-day work week but not sure where to start? You’ve heard about all the stats around how it can help improve productivity (by up to 40%, according to Microsoft) or that it helps attract or retain talent (63% of managers said this, according to Henley Business School). But you’re still not [...]
Christmas can cause a lot of stress and anxiety. Christmas might well be the happiest time of year for you, but that may not be the case for your team. It can be a period of stress and heightened anxiety for the shier, more introverted team members, especially with the increased demand for socialising. [...]
You might think you’re monitoring your remote team just fine. You’re ticking all the boxes by tracking productivity, hosting frequent meetings and checking in regularly to see how they’re doing. But how do you know you’re not overstepping the mark by going from supervision to surveillance? A report found that excessive surveillance can have devastating effects [...]
I feel lonely working from home… When should I take my lunch break? My computer has packed in… You’ve probably heard these complaints if you’re managing a remote team. And it’s no surprise. These are some of the common employee struggles that are causing challenges for managers daily. The truth is, managing a remote team can [...]
Most business claim that they care about their employee’s wellbeing, but how many are actually monitoring it? A poll found that 61% of employers are not monitoring how their wellbeing strategies are affecting their staff. This means that these companies could be facing a loss in productivity, engagement and retention all because of a few [...]
With many workplaces offering flexible hours instead of working a typical 9-5, more and more people are finding themselves working a ‘triple peak day’. Microsoft’s research found that the average Teams user now sends 42 percent more messages after hours, and this number is expected to grow. So with the Triple Peak Day becoming more [...]
Managing a remote team is completely different to managing a team in the office. From the amount of contact you have with them, to being able to read their body language. It’s just not the same… That explains why 40% of managers admit to having low self-confidence in their ability to manage workers remotely. So In [...]
As a remote manager, you may notice your employees engagement is starting to slip. It could be that they’re submitting work later or aren’t performing to their usual high standards. Or perhaps they’re not being as social within their team? Whatever it is, it can be pretty worrying for a manager, especially if you’re [...]
If your organisation aims to get new starters up to speed as quickly as possible, the chances are it’s not saving you money. In fact, it’s probably costing you money. That’s because poor onboarding is a major cause of employee turnover, costing companies several thousand pounds to replace them. But with a good onboarding strategy in [...]
Mental health and work are intertwined. Work can contribute to mental health issues, but it can also act as a support mechanism. Remote and flexible work, particularly, have a lot to offer in supporting mental health. In fact, a study found that 60 percent of people claimed they have better mental health working remotely. Remote and [...]